Lloyd Day

Lloyd Day has almost 10 years’ experience in the software industry. He joined MapInfo in 2006, who are a leading provider of Location Intelligence solutions. In 2008, MapInfo was acquired by Pitney Bowes. Lloyd is now responsible for managing key PBS accounts within the Utility sector, providing strategic planning and direction for the Utility team. Lloyd is fully committed to enabling organisations to develop lifelong, meaningful relationships with their customers.

Articles by Lloyd Day

The Green Deal – Ensuring a Positive Customer Journey (Part 2)

by Lloyd Day | January 23, 2013 | No Comments

Green Deal

In the second of a two-part series Lloyd Day outlines the role of trust in ensuring the Green Deal works. (See part 1 here – The Green Deal – Building on Demand) The customer journey was a frequent topic of conversation at our recent Green Deal roundtable with Utility Week. Personally I’d go so far […]

Read More...

The Green Deal – Building on Demand (Part 1)

by Lloyd Day | January 16, 2013 | No Comments

Green Deal

In the first of a two-part series Lloyd Day shares insight from a recent Green Deal roundtable carried out with Utility Week. The Government has just announced a multi-million pound PR and marketing campaign to make people more aware of its flagship energy policy. But how can politicians and the industry work together to build […]

Read More...

Turning the tide with metal theft

by Lloyd Day | October 15, 2012 | No Comments

metal thieves utility

By Lloyd Day Twenty people were arrested this month and thousands of pounds worth of material recovered, during a three- week metal theft operation in Caerphilly. Good news as this is an issue that also blights the utilities industry. In fact, earlier in the year some in the industry were suggesting that rising metal thefts […]

Read More...

Connecting with Customers is a Hard Cover

by Lloyd Day | September 19, 2012 | No Comments

Understanding the bill is becoming a key aspect. To able to segment customers and tailor the communications could improve the relationship between suppliers and householders.

By Lloyd Day Consumer Focus, the independent body that represents energy customers, has just published a guide which informs customers of the service levels they are entitled to receive from energy suppliers. Stay Connected was produced in association with the industry and regulator watchdog and will be sent to every UK household over the coming […]

Read More...

Mapping the Network and Keeping track of the “needles in the haystack”

by Lloyd Day | September 3, 2012 | No Comments

Water companies are looking for 'needles in a haystack'

By Lloyd Day 11 months on it appears the transfer of ownership of private drains and sewers to the water companies has been a great success. There have been no major reported issues and according to annual reports the cost has come in at or below the lower end of expectations. However, it was always […]

Read More...