Pitney Bowes

PB Software UK

3 Tips for Protecting Your Organisation from Bad Data

by Andy Reid | December 19, 2014 | No Comments

Bad Data

It’s been said that there’s no such thing as “bad data” – that having any amount of numbers, figures and statistics to back up your business decisions is preferable to not having them at all. The problem is, data can be bad. It can be incomplete or outdated, calculated incorrectly or applied clumsily. The Care […]

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3 Consequences of Inaccurate Data

by Andy Reid | November 24, 2014 | No Comments

survey with data2

In 2013, operations at a British children’s hospital were suspended after concerns were raised about the hospital’s high mortality rates. The data showed a death rate that was at twice the national average. Just two weeks later, an investigation revealed that the data was flawed and the suspension on the Leeds Teaching Hospital was lifted. […]

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[SLIDESHARE] Why the Insurance Industry is Turning to Geocoding

by Chinny Ogbuagu | November 17, 2014 | No Comments

location

Mother Nature is becoming more unpredictable than ever. Just last winter, heavy rain storms caused unprecedented widespread flooding across Britain, leaving a trail of devastation and damage in their wake. The traditional insurance industry risk assessments are no longer enough. Which is why companies are turning to location intelligence solutions like geocoding to help empower their decision-making. By harnessing dynamic, […]

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[WEBINAR] It’s Time to Transform Your Contact Centre – Here’s How

by Gerhard Heide | November 10, 2014 | No Comments

The contact centre can become a business asset. Here's how.

Traditionally, businesses think of contact centres as the place that customers call when they need help. Customers get in touch when they need more information about how to use a product or choose a policy that’s right for them and then the call ends. That’s it. Support agents are on the front lines of helping […]

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Why It’s Important to Empower Your Contact Centres with the Right Data

by Gerhard Heide | November 6, 2014 | No Comments

Empowering contact centres with the right data can help build customer loyalty and business.

We’ve all been there. You chat to customer support online about an issue, then follow up with a call. But the support agent on the phone doesn’t know about the issue you’ve just discussed online. So you have to start from the beginning. There’s a good chance that you won’t get to the right person […]

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