Pitney Bowes

PB Software UK

Energy companies must get on the front foot in tackling trust issues

by Lloyd Day | April 16, 2012 | No Comments

Energy providers must get on the front foot in tackling trust issues

By Lloyd Day With local elections just around the corner it’s been another tough week for the energy suppliers in the battle to gain customer trust. First Nick Clegg scored some quick political points announcing they must write to customers once a year to inform them if they could be on a cheaper tariff. Then […]


Data drives competitive edge

by Tim Spencer | April 12, 2012 | No Comments

Data quality and location intelligence go hand-in-hand in delivering a competitive edge

Tim Spencer I recently read an interesting article in Post by Sarah Adams at Ordnance Survey discussing how location intelligence can help insurers target good risk customers giving them a competitive edge. I certainly agree with Sarah that those with the greatest insight into their customers and associated risk profiles will always derive a competitive […]


Deal or no Deal?

by Joseph Barber | April 5, 2012 | No Comments

Inadequate communication will cause Green Deal confusion

By Joseph Barber I recently attended The Future of Utilities conference in London and listened to some interesting industry conversations on deploying technology to drive efficiencies and the issue of customer trust. One of the presentations that I particularly found interesting was by British Gas on The Green Deal. In this session British Gas presented […]


How well are insurers communicating with an online audience?

by shaun oleary | March 29, 2012 | No Comments

How well are insurers communicating with an online audience?

By Shaun O’Leary Fresh off the back of the recent Customer Experience in Financial Services conference it seems like a good time to consider just how well insurers are communicating with their customers. I attended a number of sessions focussed on meeting evolving customer expectations and enhancing the customer journey, but how much of this […]


A key insight into the Future of Utilities

by Paul Laycock | March 22, 2012 | No Comments

Without customer buy-in large planned projects won't succeed

By Paul Laycock We’ve outlined previously on this blog the challenges being faced by the utilities industry. Put succinctly, it is under intense pressure to keep prices down while investing billions in the infrastructure upgrades that are needed to realise a transition to low carbon generation and supply. However, there’s little clarity on how government […]