Pitney Bowes

PB Software UK

Trust and transparency in billing

by david edwards | June 13, 2011 | No Comments

Utilities shouldn't treat their customers as a captive audience

By David Edwards The past week has seen a spate of stories that highlight an ongoing bugbear that both consumers and industry bodies have with utility companies: the transparency of their billing. OK, so nobody’s ever happy when they’re suddenly paying more for their gas and electric, especially at a time when household budgets are […]

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Customers are human beings too

by Lloyd Day | June 6, 2011 | No Comments

Customers can no longer be treated as a mass demographic

By Lloyd Day For better or worse, the utility industry is currently living through interesting times. For the electricity and gas companies, there’s the need to develop a credible roadmap for the transition to low carbon generation.  At the same time, there’s the issue of de-commissioning coal-fired power stations while attempting to push through a […]

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