Pitney Bowes

PB Software UK

In An Age of Uncertainty, the Insurance Industry Turns to Geocoding

by James Brayshaw | July 31, 2014 | No Comments

Insurance and geocoding

Back in October, the UK was hit with the biggest storm of the past twenty-five years. While we have had severe storms before, the flooding caused by the St. Jude storm on 28 October was unprecedented. The weather didn’t let up for months. In December, we saw two tidal surges on the East coast and […]

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The Customer Engagement Imperative

by Jeremy Harpham | July 24, 2014 | No Comments

CustEng

What are the key customer engagement challenges that many organisations are currently facing? What are the types of business returns that companies across different industries are seeing as they apply incremental approaches to drive engagement? What are the customer and market trends that are driving the need for companies to deliver engaging omnichannel experiences Challenging […]

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Madrid or Madrid?

by Paul Lewis | May 20, 2014 | No Comments

Champions-League

So for the first time in history, this weekend’s Champions League final will be between two teams from the same city, Atlectico Madrid and Real Madrid, and like the world of commerce, many are trying to use data to predict a possible outcome. To set the scene, the game which takes place in Lisbon Portugal […]

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Delivering Customer Engagement in the Digital Age – Part 4

by Jeremy Harpham | April 29, 2014 | No Comments

Customer Journey

Customer Journeys – the Long Haul or a Quick Win? For most of the customer experience professionals I have met, understanding customer journeys is a top priority. However it always seems to be an arduous and lengthy task, particularly when senior executives and leaders are looking for answers and action in short timescales. The Long […]

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Delivering Customer Engagement in the Digital Age – Part 3

by Jeremy Harpham | April 28, 2014 | No Comments

Handshake

Optimising Interactions to Deliver Customer Engagement It is now a given that the customer is more informed and in greater control of the buying process – there’s plenty of evidence and research out there (like Corporate Executive Board) and it applies in both the business-to-consumer and increasingly the business-to-business world. The customer only knocks twice […]

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