Posts Tagged ‘ Big Data ’

Building a digital leadership team

by James Brayshaw | April 30, 2015 | No Comments

Customer

Forward-thinking organisations have spent the past few years lobbying and recruiting for new leadership positions which will help their businesses thrive in the digital age. Now, the Chief Data Officer, the Chief Innovation Officer and Chief Digital Officer can all have a place at the board room table. But what do they all do? Are […]

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3 Tips for Protecting Your Organisation from Bad Data

by Andy Reid | December 19, 2014 | No Comments

Bad Data

It’s been said that there’s no such thing as “bad data” – that having any amount of numbers, figures and statistics to back up your business decisions is preferable to not having them at all. The problem is, data can be bad. It can be incomplete or outdated, calculated incorrectly or applied clumsily. The Care […]

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3 Consequences of Inaccurate Data

by Andy Reid | November 24, 2014 | No Comments

survey with data2

In 2013, operations at a British children’s hospital were suspended after concerns were raised about the hospital’s high mortality rates. The data showed a death rate that was at twice the national average. Just two weeks later, an investigation revealed that the data was flawed and the suspension on the Leeds Teaching Hospital was lifted. […]

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[WEBINAR] It’s Time to Transform Your Contact Centre – Here’s How

by Gerhard Heide | November 10, 2014 | No Comments

The contact centre can become a business asset. Here's how.

Traditionally, businesses think of contact centres as the place that customers call when they need help. Customers get in touch when they need more information about how to use a product or choose a policy that’s right for them and then the call ends. That’s it. Support agents are on the front lines of helping […]

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Why It’s Important to Empower Your Contact Centres with the Right Data

by Gerhard Heide | November 6, 2014 | No Comments

Empowering contact centres with the right data can help build customer loyalty and business.

We’ve all been there. You chat to customer support online about an issue, then follow up with a call. But the support agent on the phone doesn’t know about the issue you’ve just discussed online. So you have to start from the beginning. There’s a good chance that you won’t get to the right person […]

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