Posts Tagged ‘ digital ’

Building a digital leadership team

by James Brayshaw | April 30, 2015 | No Comments

Customer

Forward-thinking organisations have spent the past few years lobbying and recruiting for new leadership positions which will help their businesses thrive in the digital age. Now, the Chief Data Officer, the Chief Innovation Officer and Chief Digital Officer can all have a place at the board room table. But what do they all do? Are […]

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The Customer Experience in Insurance

by Steve Deaville | October 17, 2012 | No Comments

customer-service-software

By Steve Deaville I was fortunate enough to participate in Marketforce’s recent webinar ‘Aligning insurers with customer needs: optimising the customer experience’. My fellow panellists – Paul Nicholas, eCommerce Manager, Endseigh, Bruce Clarkson, Sales & Service Manager, LV and Industry analyst Craig Beattie – offered some excellent insights. So if you weren’t able to watch […]

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Is it time for the insurance industry to embrace the digital switchover?

by Tim Spencer | January 25, 2012 | No Comments

The Digital Switchover robot

By Tim Spencer If you’ve turned on your television, read a newspaper or walked past a billboard recently, the chances are you’ll be fully aware of the UK’s digital TV switchover. This got me thinking, where has the insurance industry got to on its own journey of digital transformation? In particular, how close are we […]

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